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Service Quality & Customer Satisfaction: Study of Indian banks using SERVQUAL

Author Name: Parag Rijwanil, Ritesh Pate and Nikunj Patel
Journal Name: International Journal of Economic Research
Publisher: Serial Journals
Volume Number: 14
Page Number: 199-211
Published Year: August 2017
ISSN/ISBN No: 0972-9380
Indexed IN: Scopus