Author Name: Rajnish Jain, Jayesh Aagja and Shilpa Bagdare
Journal Name: Journal of Service Theory & Practice
Publisher: Emerald Publishing Limited
Volume Number: 27 (3)
Page Number: 642-662
Published Year: May 2017
ISSN/ISBN No: 2055-6225
DOI: 10.5958/2321-5763.2017.00152.4
Indexed IN: Scopus, ABDC
